PAT Scheduling Process

•All of our PATs are scheduled to eliminate patient wait, however, we know there can be exceptions.
•Once a case is posted, it triggers our team to call your patient 3-14 days prior to their procedure to schedule their PAT.  The phone number that will appear on Caller ID is 804-267-4000.
•For cases that are quick add-ons, please call 540-498-4788 to alert our staff that you have an add-on.  That allows us to find more staff or an open time slot for your patient.  This prevents extended wait times and most importantly patient dissatisfaction.
•For patients that are anxious and do not want to wait for the phone call, they can call 888-327-8882 and hit 3 and then 7 to schedule.  Keep in mind that the case MUST be posted first or they won’t be in the system to schedule.

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July 2011
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