How to Obtain Medical Records

ED Provider Report is a summary of a patient’s ED visit. It includes radiology, labs, physician notes and discharge instructions. It cannot be automatically faxed, but you can receive a copy by the following methods:

  • Fax request on your letterhead (confirms that it is a practice request).
  • HUB ties your EMR to ours and allows records to flow to you as long as a patient has chosen you as their physician or you were part of their visit. There is a cost associated with this connection because it requires an interface to have the systems talk to each other.
  • Dropbox allows the report to either flow to an electronic folder on your computer or you can set it to auto print when a report arrives.
  • Remote Access allows PCPs/staff to login and obtain the visit information. Please note that general office staff can only view reports where the PCP/specialist was identified during registration or part of their care.

Inpatient Discharge Summary is a summary of their inpatient stay.  It cannot be automatically faxed, but you can receive a copy by the following methods:

  • Fax request on your letterhead (confirms that it is a practice request).
  • HUB ties your EMR to ours and allows records to flow to you as long as a patient has chosen you as their physician or you were part of their visit. There is a cost associated with this connection because it requires an interface to have the systems talk to each other.
  • Dropbox allows the report to either flow to an electronic folder on your computer or you can set it to auto print when a report arrives.
  • Remote Access allows PCPs/staff to login and obtain the visit information. Please note that general office staff can only view reports where the PCP/specialist was identified during registration or part of their care.

Outpatient Radiology 

  • You can be set up for autofax.
  • HUB
  • Dropbox
  • Remote Access

Outpatient Labs

  • You can be set up for autofax.
  • HUB
  • Dropbox
  • Remote Access

 

Fax Request Numbers

Stat Request is 3 hours (write the word STAT on request):

  • 1-855-226-6070 / phone 804-267-2539

Stat Request when patient is standing in front of you:

  • 540-498-4581 or 1-877-326-9137

Regular record request is 3-5 days:

  • 1-855-226-6070 / phone 804-267-2539

 

For more information, please call Erin Hewitt, IT Physician Support Coordinator  at 540-498-4194, or Kristin Thompson, Physician & Provider Relations Representative at 540-848-4510.

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